Return & refund policy

All sales final

We can't accept returns or exchanges for the wrong size, a different color, or a change of mind. Please check the size guide before you order.

If something's wrong, we'll make it right

If your item arrives with any of these problems, we'll replace it free, or refund it if you prefer:

• Misprinted: the wrong design, or a smudged, faded or flawed print
• Damaged in transit
• Defective: torn seams, holes or other manufacturing faults
• Wrong item: a different design, size or color from what you ordered

If a replacement isn't possible, for example because a limited edition has sold out, we'll refund the item in full.

How to report a problem

Email orders@sloptee.store within 14 days of delivery and include:

1. The name and email address you used at checkout
2. A short description of the problem
3. A photo of the whole item laid flat, and a close-up of the problem
4. A photo of the size label inside the collar
5. If it was damaged in transit, a photo of the packaging too

What isn't covered

• Damage from wear or washing
• Small variations in print placement (up to about ½ inch) and colors that look slightly different on screen than in person
• Orders returned or lost because of an incorrect address (see Shipping)
• Problems reported more than 14 days after delivery

Cancelling or changing an order

We can cancel or change an order until it goes into production. Email orders@sloptee.store as soon as possible after ordering and we'll do our best.

Refunds

Refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.